Quality Assurance and Control
Our professionally trained Mystery Visitors provide hospitality businesses such as hotels, restaurants and bars with a detailed description of typical customer experience. Whether part of a single unit or a chain, owners and managers cannot be everywhere at all times.
Consequently, they can’t know what’s going on in all departments, at all units. And, unless a customer really cares about your business, he or she won’t tell you about their experiences but will definitely tell lots of other potential customers.
Performing a Mysetry Visit check is one thing that owners and managers cannot do on their own, when owners and managers try to observe on their own, product and service quality suddenly improves and does not provide a good representation of what the typical customer experience is.
Contact us today for more information on our professional Mystery Visit services.
Philosophy
Telephone reservations
Host/ess reception
Ambiance and cleanliness
Bartender service
Liquor liability
Suggestive selling
Theft issues
Presentation
Server timeliness
Employee attitudes
Food and beverage quality
Overall operation
After a Mystery Visit assignment, we deliver accurate, concise reports that include primary observations and recommendations to help you achieve improved sales, higher levels of quality and service, and peace of mind.
Competition Surveys
Competitive surveys rate and rank your staff, product, service, location and atmosphere against your closest competitors. To preserve the integrity of the comparisons and to avoid possible bias, our Mystery Visitors are not told who the client is. Many clients are surprised that their assumptions about their competitors are totally incorrect.
Hotel Evaluations
Small Potato LTD can conduct a full scale survey of nearly every department of a resort, bed and breakfast or hotel. These evaluations provide you with a detailed report of your entire operation from a consumer’s point of view.
* Certain departments can also be shopped separately.
Reservations
Valet service
Doorman / Bellman
Front desk
PBX
Concierge
Room review / Housekeeping engineering
Security
Property tour
Public facilities (pool, health club etc.)
Sales and catering
Room service
Restaurant & Bar Consulting
Small Potato LTD can assist in the process development of systems in your establishment to help facilitate a smoother operation that is more efficient and profitable.