The Legal Stuff
There are a few legal documents that are central to life at Small Potato LTD. To us, our customers, our prospects, and partners using our website. To make it easy to find the information you’re looking for, we’ve assembled them all below.
Privacy Policy
This privacy policy sets out how Small Potato LTD uses and protects any information that you give Small Potato LTD when you use this website.
Small Potato LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Small Potato LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 1, 2020
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Small Potato LTD relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term Small Potato LTD or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at The Core, Ebene, Cybercity, Mauritius
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data Protection
Data Protection Notice
Purpose
In our dealings with you, we are called upon to process your personal data. The purpose of this Data Protection Notice is to explain to you:
1. Who we are and how we may be contacted;
2. The categories of personal data we collect;
3. The purpose for which we collect your personal data and the lawful basis for such collection;
4. The intended recipients of the personal data;
5. Whether the supply of personal data is voluntary or mandatory;
6. Your rights relating to your personal data being processed by us;
7. The possible existence of automated decision making in respect of your personal data;
8. The period for which we will store your personal data;
9. Whether, and in what circumstances, we may transfer your personal information to another country, and the safeguards we have put in place in relation to such transfer; and
10. How we conduct direct marketing.
Application
This Data Protection Notice applies to any processing of your personal information by us, whether such information is provided to us through our website, by email, through the filling of forms (including employment-related ones), through the exchange of contractual documents, by letter or fax, verbally, or through any other means.
By entering into a business relationship with us, or by providing your personal data to us, you confirm that you are agreeable to the processing of your personal data in accordance with the terms of this Data Protection Notice.
Technical terms
We have tried to use simple and plain English as far as possible in this Data Protection Notice. However, data protection is a complex subject and the use of technical terms from time to time is inevitable. We have therefore set out below definitions of the technical terms we have used in this document:
“Personal data”: Any data which allows or could allow us to identify you.
“Processing”: Any manipulation of personal data, including collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
1. Who we are and how we may be contacted
Details about us and how we may be contacted are set out in the table found in the schedule of this Data Protection Notice (the “Information Table”).
We have appointed a Data Protection Officer to monitor the adherence to data protection principles within our organisation. His name and contact details are also set out in the Information Table. You may wish to contact him if you have any query regarding this Data Protection Notice or any other matter relating to your personal data.
2. The categories of personal data we collect
2.1. Categories
The categories of personal data we collect are set out in the Information Table.
While we have attempted to make the list as exhaustive as possible, there is a possibility we may have omitted some categories due to the complexity of our organisation and the intricacies of our operations.
We encourage you to get in touch with our Data Protection Officer if you find that any of your personal data which we collect is not listed in this Data Protection Notice. We will then endeavour to promptly amend this Data Protection Notice accordingly.
2.2. Personal data of children
We do not knowingly process data relating to a child under the age of 16, without the consent of his parents or guardians. If you are a child under the age of 16, please ensure that you (a) obtain the consent of your parents or guardians before providing such data to us; and (b) provide a record of such consent to us.
If you provide us with the personal data of another person, you are responsible for ensuring that such person is made aware of the information contained in this Data Protection Notice and that the person has given you his consent for sharing his personal data with us.
2.3. Special categories of personal data
Special categories of personal data are data pertaining to racial or ethnic origin, political opinion or adherence, his religious or philosophical beliefs, membership of a trade union, physical or mental health or condition, sexual orientation, practices or preferences, genetic data or biometric data uniquely identifying someone or data relating to the commission or alleged commission of an offence.
We do not collect any of your personal data which falls within the special categories of personal data, unless:
(a) you have consented to the processing for one or more specified purposes;
(b) the processing is necessary:
(i) for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract;
(ii) for compliance with any legal obligation to which we are subject;
(iii) for the purpose of historical, statistical or scientific research; or
(iv) for such other legitimate purposes as may be authorised by law.
The special categories of data which we may collect, in accordance with the above terms, are set out in the Information Table.
2.4. Cookies
Please note that we collect information via cookies and other similar technologies (such as web beacons).
Cookies are small text files that are automatically placed on your computer or mobile device when you visit a website. They are stored by your internet browser. Cookies contain basic information about your use of the internet. Your browser sends these cookies back to our website every time you visit it, so it can recognise your computer or mobile device and personalise and enhance your browsing experience.
We invite you to read our Cookie Policy if you wish to further understand our use of cookies in relation to your personal data.
3. The purpose for which we collect personal data and the lawful basis for such collection
3.1. Purpose
We collect personal data for a number of purposes, including:
(a) to provide services to our clients. You will find a brief description of the services we provide in the Information Table;
(b) to enter into contractual relationships with suppliers and service providers and execute such contracts;
(c) to keep a database of clients and potential clients to communicate with respect to our services and matters related thereto;
(d) to comply with our legal obligations towards authorities, including the Mauritius Revenue Authority, the Registrar of Companies and the regulators;
(e) to keep a database of candidates who have sent CVs to us, for potential future use;
(f) to keep appropriate employment-related information on employees;
(g) to provide facilities and benefits to our employees;
(h) for security purposes;
(i) to generate statistics and reports on different aspects of our business; and
(j) for such other purposes as may be related, directly or indirectly, to our business activities.
3.2. Lawful basis
The law (a) provides that we cannot process personal data unless we have a lawful basis for such processing, and (b) lists a number of lawful bases for the processing of data.
The lawful bases which apply to our processing of your personal data are as follows:
(a) your consent having been obtained; and/or
(b) the processing being necessary:
(i) for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract with you; and/or
(ii) for compliance with any legal obligation to which we are subject; and/or
(iii) for the purpose of historical, statistical or scientific research; and/or
(iv) for the legitimate interests pursued by us (except if the processing is unwarranted in any particular case having regard to the harm and prejudice to your rights and freedoms or legitimate interests).
4. The intended recipients of the personal data
The primary purpose of collecting your personal data is for our own uses, in connection with our business relationship with you. In this context, we may disclose your personal information to our collaborators, including our employees, consultants, advisors, directors and service providers who need to access the personal data.
However, we may also be required to disclose your personal data to third parties to comply with our legal obligations.
As you are aware, we form part of Small Potato LTD. In this context, we may, from time to time, disclose your personal information to other companies forming part of Small Potato LTD. The objective of this disclosure is to develop a centralised database of clients, which would help the Small Potato LTD better identify your needs and provide tailor-made packages and services to you. If you do not wish that your personal data be communicated to other companies within Small Potato LTD, we encourage you to notify our Data Protection Officer as soon as possible.
5. Whether the supply of personal data is voluntary or mandatory
The provision of personal data is of course entirely voluntary. You are free to choose whether to provide your personal data to us or not. Please note however that if you choose not to provide your personal data to us, we may not be able to provide certain services to you or enter into a contractual relationship with you.
6. Your rights relating to your personal data being processed by us
The law confers upon you a number of rights relating to the personal data being processed by us. These rights are set out below. If you wish to exercise any of the said rights, we encourage you to contact our Data Protection Officer.
6.1. Right to withdraw consent at any time
Where we process your personal data on the basis of your consent, you may withdraw such consent at any time. The withdrawal of your consent will not affect the lawfulness of any processing done by us prior to such withdrawal.
Please note that withdrawing your consent may result in us not being able to provide certain services to you or enter into a contractual relationship with you.
6.2. Right of access
You may request a copy of the personal data we hold about you. Kindly ensure that such request is made in writing to our Data Protection Officer.
Please note that if in our opinion, your request is manifestly excessive, we may either not attend to your request or charge a fee for attending to same.
6.3. Rectification, erasure or restriction of processing
You may also, at any time, request:
(a) to have any inaccurate personal data we hold on you corrected. This includes the right to supplement and/or update existing personal data provided to us;
(b) that we erase any personal data we hold on you were (i) such data is no longer necessary in relation to the purpose for which it was collected or otherwise processed; (ii) you have withdrawn your consent to us holding and processing such data and there are no overriding legitimate grounds for the continued processing; or (iii) your personal data has been unlawfully processed. You will understand that this right is not absolute and that it will not be applicable where the exceptions provided for by law apply, including where our processing of your personal data is necessary for the purpose of historical, statistical or scientific research or for compliance with a legal obligation or for the establishment, exercise or defence of a legal claim;
(c) us to restrict processing of your personal data where (i) the accuracy of your personal data is contested by you. This restriction will apply for such period as may be necessary to enable us to verify the accuracy of the data; (ii) we no longer need the personal data for the purpose of the processing; (iii) you deem the processing of your personal data to be unlawful, but do not wish us to erase it; or (iv) you have objected to the processing of your data. Such restriction will apply pending verification as to our legitimate grounds to keep processing the personal data, despite your objection.
6.4. Right to object
You have the right to object to our processing of your personal data at any time. Upon receiving such objection, we will stop processing your personal data, except where there are compelling legitimate grounds to continue such processing;
6.5. Right to lodge a complaint
If you feel that we have not processed your personal data lawfully, please do feel free to contact us through our Data Protection Officer.
If you remain unsatisfied, you may lodge a complaint with the Data Protection Commissioner in Mauritius. Her contact details are as follows:
Address: 5th Floor, SICOM Tower, Wall Street, Ebène
Email address: dpo@govmu.org
Phone number: + (230) 460-0253
Fax: + (230) 489-7346
7. The possible existence of automated decision making in respect of your personal data
Unless one of the following exceptions apply, we will not process your personal data in such as a way to subject you to a decision which produces legal effects concerning you or which significantly affects, you, based solely on automated processing, including profiling:
(a) where the decision is necessary for entering into or performing, a contract between us;
(b) where the decision is authorised by a law to which we are subject and which lays down suitable measures to safeguard your rights, freedoms and legitimate interests; or
(c) where the decision is based on your explicit consent.
8. The period for which we will store your personal data
The law provides that where the purpose of keeping any personal data has lapsed, we should destroy the data as soon as reasonably practicable.
We will keep storing your data for as long as is necessary:
(a) for us to fulfil the purposes we collected it for;
(b) for the performance of any contract which may exist between us;
(c) for us to share with you the latest news regarding our organisation and our services;
(d) for us to keep a record of your preferences in order to service you again on future occasions;
(e) for us to satisfy any legal requirement, including statutory reporting obligations;
(f) for the keeping of adequate records for historical, financial or statistical purposes;
(g) for security purposes;
(h) for the prevention of fraud and abuse; and
(i) for us to defend or enforce our rights.
We wish to draw your attention to the fact that the legal prescription period in Mauritius (i.e. the period during which one party may sue another after the happening of an event) is 10 years for non-immovable-property-related matters. Depending on the nature of our relationship with you, we may, in this context, also choose to keep your personal data for at least the legal prescription period in order to be able to defend or enforce our rights.
In some circumstances, we may anonymise your personal data by pseudonymisation or encryption, such that the personal data can no longer be associated with you, for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Whether, and in what circumstances, we may transfer your personal information to another country, and the safeguards we have put in place in relation to such transfer
Please refer to the Information Table.
10. How we conduct direct marketing
You may from time to time receive communication of advertising or marketing material from us (“Direct Marketing”) if:
(a) you have given your consent;
(b) you asked for a quote or other information on us;
(c) you have, at any time, purchased goods or services from us and have not opted out of receiving advertising or marketing material;
(d) you have entered into a contractual relationship with us; or
(e) you have provided us with your personal data when you entered a competition or registered for a promotion.
You have the right, at any time, to object to the processing of your personal data for direct marketing purposes. Where we receive such an objection from you, we will stop processing your data for direct marketing purposes.
11. Queries
If you have any queries on this Data Protection Notice, we encourage you to get in touch with us through our Data Protection Officer.
Schedule
The Information Table
Who we are:
Small Potato LTD and the entities/websites which are listed below in Annex A.
Our contact details Address: The Core, Ebene, Cybercity, Mauritius
You can contact us using the contact form on this website.
The categories of personal data we collect (including the special categories of personal data)
Please refer to Annex B below.
Our services
Please refer to Annex A below for the list of our entities and their corresponding activities.
Transfer of personal data to another country
We endeavour to ensure that whenever we transfer personal data to other countries, the recipients of such personal data comply with all applicable data protection laws and principles.
Annex A
The List of entities that form part of the enterprise
smallpotatoltd.com
Hospitality Consulting Services
agnesspel.com
Photography / Art Services
ofyr.mu – ofyr.ae – art-and-cooking.re
Outdoor cooking equipment’s
dine-out.mu
Restaurant directory service
theyellow.fish - theyellowfish.mu - pwasonzaun.mu
Food service industry
third-eye.mu
Quality Assurance / Data Analyst Services
Annexe B
The categories of personal data we hold
Categories of personal data Examples:
Identity
- First name
- Maiden name
- Last name
- Username or similar identifier
- Marital status
- Job title
- Date of birth
- Gender
- Signature
Contact details
- Email Address
- Telephone numbers
- Fax numbers
- Address
Financial
- Credit/Debit card numbers
- Payment card details (including security code numbers) and other related billing information
- Bank details
- Payment card details
Transactional
- Payments to and from you
- Services/goods purchase history
Technical
- Internet Protocol (IP) address
- Login data
- Browser type and version
- Time zone setting and location
- Browser plug-in types and versions
- Operating system and platform
- Other technology on the devices used to access our website
- Traffic data
Preferences and interests
Usage - Information about how you use our website and service (You may also wish to consult our Cookie Policy).
Additional information we collect if your relationship with us is an HR-related one (solicitation, recruitment or employment)
Qualifications
- CVs
- Records of past employment
- Employment records, including remuneration details, attendance records, performance-related information
- Fingerprints, if we operate a fingerprint-based access systems
Special categories of personal data - Fingerprints (for the purposes of operating a fingerprint-based access system for employees)
- Criminal records, including certificate of character (for HR purposes and to meet our obligations towards the Financial Services Commission)
- Trade union membership records (if you are an employee)
- Health records (if you are an employee)
Others - Photographs
- Videos, including where we operate CCTV surveillance systems
Online Sales
General Terms and Conditions for Online Sales
I. Subject and scope
1. (1) These General Terms and Conditions for Online Sales (hereinafter referred to as “General Terms”) apply to all purchase orders you place on the Small Potato LTD online store located at https://agnesspel.com (hereinafter referred to as “Website”) and your subsequent agreement with Small Potato LTD, The Core, Ebene, Cybercity, Mauritius (hereinafter referred to as “Small Potato ”).
2. (2) These General Terms shall apply exclusively. We do not accept any conflicting or deviating terms and conditions unless this has been agreed in the individual case with a legal representative of Small Potato LTD in writing. Our General Terms shall apply to deliveries even in the event that the conflicting or deviating terms have not been contradicted by Small Potato LTD.
3. (3) These General Terms apply equally to commercial entities and consumers. Differing provisions for consumers have been made where necessary.
II. Order process and conclusion of the purchase agreement
1. (1) The product presentation on our Website does not represent an offer but shall be understood as a non-binding invitation for the customer to submit an order.
2. (2) By clicking the “Buy now” button, you send us a binding offer for the conclusion of a purchase agreement with Small Potato LTD regarding the product specified in your shopping cart (hereinafter referred to as “Order”).
3. (3) If you place an order through our Website, the ordering process comprises four steps:
1. You select the desired goods...
2. You fill in your details or opt for Guest Checkout. You click the button to proceed to payment.
3. You agree to the terms and conditions of online sales.
4. On the “Checkout” page, you select the preferred method of payment and confirm.
your acceptance of the conditions that shall apply to the purchase. Here, you can return to the cart by clicking the “previous page button of your browser”. By clicking “Buy now”, your Order becomes binding and non-refundable.
4. (4) With our order confirmation and/or delivery, we will send you a copy of the corresponding Order, including the corresponding invoice, to your email address.
II. Prices, delivery costs, taxes and duties
1. (1) All prices quoted on our Website are in Mauritian Rupees net, inclusive of taxes for sales in the Republic of Mauritius and excluding charges that may apply to the particular case.
2. (2) In the event of obvious errors on the Website or made in connection with your Purchase, Small Potato LTD reserves the right to correct the error and charge you the correct price. In such a situation, we will contact you and offer you the option of purchasing the product/package at the correct price or cancelling your Order.
III. Payment conditions
1. (1) You can select one of the payments methods described on the Website. Small Potato LTD reserves the right to exclude or include particular payment methods at any time.
2. (2) Your credit card payment will be executed by our payment service provider PayPal using their discrete secure infrastructure. PayPal reserves the right to decline the processing of payments in cases of suspected fraud or other irregularity.
3. (3) If you choose “Prepayment” as the payment method, we will send you an invoice including our banking details by email. You shall be obligated to pay the amount due without delay in full, including any bank charges for Small Potato LTD. Our acceptance of your order, in this case, will be subject to receipt of your payment.
4. (4) If your prepayment has not to be made within 14 days upon receipt of the invoice, Small Potato LTD will have the right to rescind the contract; the right of Small Potato LTD to raise claims for damages on such grounds shall not be affected thereby.
5. (5) In the event of any payment delay, Small Potato LTD shall have the right to charge default interest in the amount of 5% above the base interest rate of the Mauritius Central Bank valid at the time. In addition, you shall be obliged to compensate any reminder costs and collection expenses that have been incurred due to the delayed payment.
6. (6) You may not set off any amounts due whatsoever from Small Potato LTD against amounts due to Small Potato LTD unless expressly allowed by mandatory Consumer protection law.
IV. Right of withdrawal
1. (1) By purchasing from the Website you waive your right of withdrawal because Small Potato LTD will start the delivery without delay after the purchase agreement comes into effect.
2. (3) By clicking the “Pay Now” button you expressly consent that Small Potato LTD will immediately start with the fulfilment of the purchase agreement and that you thereby waive your right of withdrawal.
V. Use of personal information
1. (1) By completing the purchase form, you ensure and take full responsibility that the entered data truly identifies you as a natural person or as a representative of the specified organization. If you place an order on behalf of an organization, you ensure that you have the authority to do so.
2. (2) Small Potato LTD is not liable for any consequences that may result from incorrect, incomplete, or false information you have entered or from data you have changed subsequently to your purchase.
3. (3) In case of online payments, you are required to enter your payment details. Online payment information related to your order is processed by Small Potato LTD’s payment service provider PayPal. Small Potato LTD does not receive detailed information (such as your credit card number) from transactions but instead receives information about whether the payment has been performed successfully or not.
4. (4) By placing your Order, you agree that your contact and payment information may be used to process your payment and to execute your Order.
VI. Data protection
1. (1) Small Potato LTD shall comply with the provisions of the Mauritius Data Protection Act and take all reasonable measures to keep your personal information confidential and secure.
2. (2) Small Potato LTD will disclose your personal information to third parties only to the extent necessary to process your payment, to enforce and fulfil the purchase agreement, to comply with legal and administrative obligations, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the purchase.
3. (3) Small Potato LTD will not disclose your personal information to any third parties for marketing and advertising purposes without your explicit consent.
VII. Miscellaneous
1. (1) Small Potato LTD reserves the right to amend these General Terms after prior written notification. Changes shall apply to your existing purchase agreements only, subject to the conditions that Small Potato LTD has informed you about the intended changes in writing.
2. (2) These General Terms of Online purchase shall be governed by Mauritian law, to the exclusion of its conflict of law rules.
Refund Policy
Physical Products
Thanks for purchasing our products at [website] operated by [name].
In order to be eligible for a refund, you have to return the product within 15 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions feel free to contact our customer support team.
Digital Products
Since our websites may offer non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product download link is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
Specific terms stated on a specific digital product: Some digital products may explicitly state a full or partial refund is based on a satisfaction guarantee.
Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted within 7 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason;
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your webhost/server can be requested by our technicians in order to identify and fix the possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
Product not-as-described: such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs (including web host) and we do not provide support for third-party applications.
Requests for a refund are accepted at https://agnesspel.com/contact within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms of Use/Privacy Policy
Shipping Policy
Placing National Orders
National Orders are shipped within 1 business day. Orders over Euro 200 will be delivered free of charge
For a small additional fee, same-day delivery can be arranged.
Placing International Orders
Most of the products that we carry are available for international shipping.
Orders are considered international when a shipment is sent to an address outside Mauritius or when the billing address for the credit card used to pay for the order is an address outside this area.
Ordering from the website – For countries that qualify for website orders, international shipping costs are calculated by our website system. It is common that specific country logistics require that we contact you to confirm your shipping arrangements, and final costs may differ.
Ordering by other methods – If our website will not process an international order for your country, please contact us via any of the alternate methods below.
Returns
Please read our refund policy for returns. By placing an order on our website all national and international customers agree to these terms.
Order Shipping
When your order is placed, we will contact you via email within two business days with the final shipping estimate for your order. You will be notified of the final shipping cost before your order is processed, and this may result in an additional charge or a refund. We will not ship an order internationally without your prior approval and payment of the final shipping charges. (Please see Order Payment below.)
For all international shipments, Small Potato LTD uses Courier Worldwide international services. Due to the daily fluctuation in exchange rates, all price quotes will be given in Euros only. Shipping costs do not include duty, tax, or brokerage fees.
International orders are shipped only when all ordered items are in-stock to eliminate a second shipping charge.
PO Boxes
Small Potato LTD does not ship to PO Boxes
Customs and Duties
All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Mountain Small Potato LTD cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.
Order Payment
Orders with a total value (including shipping) less than EURO 300 may be paid by credit card.
Orders with a total value (including shipping) exceeding EURO 300 are required to pay via bank transfer prior to shipment.
Post Order Payment and Charges
Although goods are shipped duties and taxes collected, it is possible that the shipping company may bill Small Potato LTD for customs, duties, taxes, broker fees. if this occurs, all international customers agree that Small Potato LTD may bill the customer and charge their credit card on file for all such charges without advance notice to or authorization from the customer. By placing an order on our website all international customers agree to these terms.
Comment Policy
Comment Policy
Comments are welcomed and encouraged on this site, but there are some instances where comments will be edited or deleted. Comments are subject to the website's terms of use. Violations of this policy may result in comments being deleted and/or commenters being blocked from access to commenting or to the blog entirely.
All Rights Reserved:
The blog owner reserves the right to edit, delete, move, or mark as spam any and all comments. Blog owner has the right to block access to any one or group from commenting or from the entire blog.
Comment Form Guidelines:
The comment form must be filled in with a proper or legitimate sounding name and URL. Comments using keywords, spam or splog-like URLs, or suspicious information in the comment form will be deleted. Your comment will not be edited, it will simply be deleted in its entirety.
Links:
If you are leaving a comment and want to point to a link on your own or someone else’s site that is relevant to the topic, please feel free to do so. Keep in mind, however, the link must be relevant and add value to the blog and its readers. This blog is set up to automatically hold any comment with more than one link in moderation, which may delay your comment from appearing.
Thank You Comments:
Superficial comments that appear to be an attempt to get a backlink or get past comment moderation will be deleted.
Copyright/Plagiarism:
If notice is received that a comment contains proprietary, copyrighted or plagiarized information, that comment will be deleted and the commenter may be blocked from further commenting.
Email Privacy:
Email addresses are required for commenting, and they are not published on the blog, nor shared. They may be used by the blog owner to privately contact the commenter.
Commenter Privacy and Protection:
Comments containing email addresses, physical mail addresses, phone numbers, and any private and personal information will be deleted as soon as possible to protect the privacy of the affected party. To prevent such editing, never share private information within blog comments.
Language and Manners:
Comments which include offensive or inappropriate language, or considered by the blog owner to be rude and offensive, will be deleted. Especially irritating are comments that disparage Microsoft (while asking for help with a Microsoft product). In the interest of fair play, no personal attacks are permitted in this blog's comments. You may question or argue the content, but not attack the blogger, nor any other commenters. Failure to respect fellow participants on this blog could result in removal and blocked access.
What To Do If Your Comment Does Not Appear:
Please be patient. Comments cannot always be approved right away. Please do not submit the same comment unless you think your original comment was not submitted correctly the first time.
Multiple Comments on the same Post:
Multiple related comments on the same blog post (usually one after the other) may be combined into a single comment.
Irrelevant Comments:
If a comment is irrelevant to a specific post, it may be moved to another post to which it is relevant, if possible. If no suitable post can be found, it may be deleted.
Comment Spam:
Any comment assumed to be possible comment spam will be deleted and marked as comment spam. In addition, it will be reported to services such as Project Honeypot, Botscout and/or Stop Forum Spam.
Liability:
All comments within this blog are the responsibility of the individual commenter. By submitting a comment on this blog, you agree that the comment content is your own, and to hold this site,Small Potato LTD and all subsidiaries and representatives harmless from any and all repercussions, damages, or liability.
Trackbacks Are Comments:
All trackbacks will be treated inline with our Comments Policy.
Remember, commenting is a privilege, not a right.